Privacy Policy

Effective Date: January 1, 2026

Prime Solution Media collects only the information necessary to deliver services and improve the site. We do not sell personal data and allow opt-outs from marketing. You can request access, correction, or deletion of your information at any time.

1. Organisation & Contact

Entity: Prime Solution Media (digital agency)
Contact: info@primesolutionmedia.com
Location: West Bloomfield, Michigan
Phone: 248 416 3919

2. Policy Scope

This policy applies to data collected when visitors use the website, contact us, sign up for newsletters, become prospects or clients, or use our services. It does not cover third-party websites.

3. Data We Collect

Contact/Identity: Name, company, job title, email, phone, billing address
Technical/Usage: IP address, device details, pages visited, cookies, analytics
Communications: Emails, messages, meeting notes, proposals, contracts
Financial: Billing details and payment confirmations (full card details are not stored)
Sensitive Data: Not intentionally collected — contact us to have it removed if accidentally provided

4. How We Collect It

Directly from you via forms, emails, calls, and proposals
Automatically through cookies, analytics, and server logs
From third parties via public sources, partners, and payment processors

5. Why We Process It

Responding to inquiries and providing services
Service management and invoicing
Sending transactional communications
Marketing (with your consent)
Website improvement via analytics
Legal compliance

6. Cookies & Tracking

We use four categories of cookies: Essential (security and forms), Performance/Analytics (e.g. Google Analytics), Functional (preference retention), and Advertising (only with opt-in). You can manage cookie settings via your browser.

7. Third-Party Sharing

Data may be shared with cloud hosting providers, payment processors, analytics platforms, legal and accounting advisors, and project subcontractors. All vendors must maintain confidentiality. We do not sell data. Legal disclosure only occurs if court-ordered.

8. Data Retention

Client/contract records: 7 years
Marketing lists: Until you unsubscribe
Support records: 2–3 years after last contact
Analytics: Aggregated or anonymised; raw logs retained temporarily

9. Security

We use encryption, access controls, security reviews, and staff training to protect your data. We will notify you of any breach as legally required.

10. International Transfers

Systems may transfer data internationally. Standard contractual clauses and approved frameworks ensure protection.

11. Your Rights

Depending on your location you may have the right to: access your data, correct inaccurate information, request erasure, restrict processing, data portability, object to processing, or withdraw consent. Contact info@primesolutionmedia.com to exercise these rights.

12. California Residents (CCPA/CPRA)

You have the right to know what personal data is collected, request deletion (with exceptions), opt out of "sales" (we don't sell data), and be free from discrimination for exercising your rights. Submit requests via email or call 248 416 3919.

13. Children's Privacy

Our services are not intended for users under 16. We do not intentionally collect data from minors and will promptly delete it if discovered.

14. Marketing & Communications

Opt out via unsubscribe links in emails or by contacting info@primesolutionmedia.com. Transactional messages will continue.

15. Policy Updates

Changes are published with an updated effective date. Material changes will receive prominent notice on the site.

16. Contact

Privacy Contact: info@primesolutionmedia.com
Data Protection Lead: Unser Jaffry, CEO
Address: West Bloomfield, Michigan
Phone: 248 416 3919

When submitting a request, include "Privacy Request" in the subject line along with your name, email, and a description of your request.